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Policies

Western Oregon EMDRIA Regional Network

 

CANCELLATION AND REFUND POLICY

August 6, 2017

 

 

  • All program refund requests must be made in writing via mail or email, at least 1 week prior to the date of the event and will be subject to a $10.00 fee.

  • No refunds will be issued after 1 week prior to the event.

  • You may transfer your registration to another person or apply the dollar amount to a future program at no cost. Please contact the Regional Coordinator, Susan Wendelborg,LCSW (westoremdria@gmail.com)  / 1863 Pioneer Pkwy E, #441 Springfield, OR 97477 for any cancellation, refund or transfer requests.

Western Oregon EMDRIA Regional Network

 

COMPLAINT POLICY

August 6, 2017

 

We welcome feedback from program participants, other organizations, and government agencies and take all concerns or complaints seriously.  We will do our best to resolve them in a timely manner, and in a way that is fair and agreeable to all involved.  We depend on feedback to provide the most benefit to our participants and the community.

 

  • All complaints must be made in writing. 

  • Steering Committee member, Renee Rathke, LCSW, (reneerathke@gmail.com) is responsible for logging and responding to complaints within 14 days. 

  • All complaints will be handled in a confidential manner and be brought to the Steering Committee for review.

  • Unresolved complaints will be brought to the Regional Coordinator, Susan Wendelborg, LCSW (westoremdria@gmail.com).

  • The Regional Coordinator will report to NBCC each complaint, dispute, or other grievance received from any NBCC-approved program participant, another organization, or a government agency or authority within sixty (60) days of The Network’s knowledge of the complaint, including all related written communications and materials.

  • Complaints may also be directed to Sarah Tolino, Education & Training Coordinator for EMDRIA (stolino@emdria.org).

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